Refunds
We do issue refunds if the items supplied are faulty, defective, or damaged.
If you change your mind or accidentally order the wrong item, you will be required to cover the cost of the return postage and a 15% restocking fee. Once an inspection of the return item is completed, a refund will be processed. The 15% restocking fee will be deducted from the refund.
Faulty, defective, or damaged items
Refunds are available in the instance of a major fault or defect in accordance with Australian Consumer Law.
Upon delivery, inspect all items carefully. If you believe there’s an issue, please email us at support@aussiehomesandgardens.com.au within 48 hours of acceptance of the goods. In your email, detail (with attached images/videos of) any faults, defects, damage, shortage, or failure of compliance with the product description or order placed. If you don’t tell us in writing of any matter or issue within 48 hours of delivery, you have accepted the goods are not faulty.
Returning product for refund
If the product ordered is deemed faulty and a refund is being issued, Aussie Homes And Gardens will organise and pay for the return shipping or collection of the goods.
Processing refunds
Once we have approved a refund request and the item is returned, we will refund the value of the order, including shipping costs, to the original method of payment. We endeavour to process refunds within 7 days of the item being returned.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and bank, as it may take some time before your refund is deposited to your account. If you’ve done this and you still have not received your refund, please contact us.
Exchanges
We accept exchanges for change of mind within 14 days of delivery, and when boxed items are returned to us unused and in their original condition and packaging. All courier or postage charges associated with the return of an exchange is the responsibility of the customer.
The value of an item is determined by the amount paid on your order invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales or promotions.
Exchanges will be processed and shipped once the original items have been received and reviewed to confirm their original condition. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Warranty
Unless otherwise specified, all items come with a one-year warranty.
A one-year standard manufacturer warranty will be provided with the product. The warranty complies with the Australian rules and regulations.
What does the warranty cover?
Manufacturers or company defect
Faulty product
Quality control issues
What does the warranty not cover?
Improper handling of the product (Negligent unpacking)
Not following proper guidelines for installation
Intentional or unintentional damage to the product
Intentional or unintentional physical damage or cosmetic damages
Any damage or error that is not due to faulty construction.
Damage caused by unattended children or pets
Commercial use of non-commercial equipment (unless stated by the manufacturer)
Unsupervised use of the product
*In case of damage or fault occurs due to user’s negligence we do not cover the shipping cost for repair or replacement of the product
What can you claim?
In case of a faulty product or a manufacturer defect, you can claim either refund, repair or replacement of the product.
Cancelling an order before shipment
Please choose carefully. If you place an online order and need to cancel prior to shipping, please email support@aussiehomesandgardens.com.au
If the order has already been shipped, we will not be able to cancel the order.